|
Technology Online Work Order Directions and Help
| Information Notes
(Directions are below) |
- Only the tech coordinator and school
secretary can submit these online work orders. If your administrator
decides to delegate this responsibility to someone other than the
two mentioned above, contact me to make that change
- The directions below are specifically for
work orders submitted online for computers
- From this time forward (February 22,
2005), there should be no more FAX'ed-in work orders
- To access the online work order
system, the user will need to have registered to use the MCSD
EmployeeNet. If you have not done so, but intend to do so soon, it
is recommended that you choose the user id and password that
corresponds with your MCSD email user id and password. to register
to use the MCSD EmployeeNet, go to
www.mcsdga.net and click on the red Employee Login button. Click
on the red EmployeeNet button in the next window. Click on the "New
users click here to register" button in the next window and follow
the directions to register.
- The EmployeeNet, and thus the Online
Work Order System, can only be access through the WAN, so work
orders can only be submitted from school
- Improvements to the online work order
system will be ongoing , so if you have recommendations for changes,
contact me
|
| Directions for filling out and
Online Work Order (for technology / computers) |
- Go to
www.mcsdga.net and log into the EmployeeNet (Or you may type
admin. mcsdga.net into your browser address box).
- In the window that opens, click on
the "DOTS Work Order System" link that appears in the top left-hand
corner beneath the heading "Technology Services Work Orders"
- Click on the link that reads "Submit
a new work order"
- The work order form appears in the
window that opens
- Fill in each section of the form. A
few clarifying notes are bulleted below, and a picture of this form
with clarifying notes inside each box, is linked
here and below
- School Contact is usually
the person submitting the online work order; the tech
coordinator or secretary
- The Client Name is the
teacher or owner of the computer
- In the Manufacturer box,
Apple computers will be entered as Other
- In the Service Request
Description box, please precede stating the problem with the
name of the manufacturer, such as Virtucom, MTC, IBM, or Dell.
Then state the problem
- In the Additional Comments box
type in whatever actions have already been done to attempt
repair; also type in any error message that appears on the
computer screen
- Click on the "Submit Request" button
at the bottom of the work order page
- If you have successfully submitted
the work order, you should see a green note at the top of the page
saying that the work order has been submitted, AND you should also
receive an email saying that the work order has been submitted
- Log out of the EmployeeNet system
when you have finished submitting the work order
- You can check the status of a work
order at any time by accessing admin.mcsdga.net > login to
intranet > click on DOTS Work Order System > work order by
technician OR > work order by location. When the work order is
closed, you will receive an email that tells you it is closed. There
will be remarks on the work order to let you know what was done.
|
| Picture of
the Work Order Online with directions in boxes |
| |
| |
|